#faq-bot-container {
    position: fixed; bottom: 20px; right: 20px; z-index: 9999;
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}

#faq-bot-toggle {
    background-color: #B73838; color: white; border: none;
    width: 60px; height: 60px; border-radius: 50%;
    cursor: pointer; box-shadow: 0 4px 12px rgba(183, 56, 56, 0.3);
    display: flex; align-items: center; justify-content: center;
}

#faq-bot-window {
    width: 350px; height: 500px; background: #ffffff;
    border-radius: 16px; box-shadow: 0 8px 24px rgba(0,0,0,0.15);
    display: flex; flex-direction: column; overflow: hidden;
    position: absolute; bottom: 80px; right: 0;
    border: 1px solid #eaeaea; transition: all 0.3s ease;
}

#faq-bot-window.hidden { display: none; }

/* Header ala siva */
#siva-header {
    background: #ffffff; padding: 20px 16px;
    display: flex; justify-content: space-between; align-items: flex-start;
    border-bottom: 1px solid #f0f0f0;
}
.siva-header-text { flex-grow: 1; }
.siva-title { margin: 0; color: #444; font-weight: 800; font-size: 20px; line-height: 1.2; }
.siva-highlight { color: #B73838; }
.siva-subtitle { margin: 4px 0 0 0; color: #666; font-weight: 300; font-size: 13px; }
#faq-bot-close {
    background: transparent; border: none; color: #999; font-size: 24px; cursor: pointer;
}

/* Area Chat & Quick Replies */
#faq-bot-messages {
    flex-grow: 1; padding: 16px; overflow-y: auto;
    background: #fafafa; display: flex; flex-direction: column; gap: 12px;
}
.msg-wrapper { display: flex; flex-direction: column; max-width: 85%; }
.bot-wrapper { align-self: flex-start; }
.user-wrapper { align-self: flex-end; align-items: flex-end; }

.bot-message, .user-message {
    padding: 12px 16px; border-radius: 12px; font-size: 14px; line-height: 1.5;
}
.bot-message { background: #ffffff; color: #333; border: 1px solid #eaeaea; border-bottom-left-radius: 4px; }
.user-message { background: #B73838; color: #ffffff; border-bottom-right-radius: 4px; }
.msg-time { font-size: 11px; color: #aaa; margin-top: 4px; }

.siva-quick-replies { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 4px; }
.qr-btn {
    background: #ffffff; border: 1px solid #B73838; color: #B73838;
    padding: 6px 12px; border-radius: 20px; font-size: 12px; font-weight: 600;
    cursor: pointer; transition: all 0.2s;
}
.qr-btn:hover { background: #B73838; color: #ffffff; }

/* Input Area */
#faq-bot-input-area {
    display: flex; padding: 12px 16px; background: #ffffff;
    border-top: 1px solid #f0f0f0; align-items: center; gap: 10px;
}
#faq-bot-input {
    flex-grow: 1; padding: 10px 14px; border: 1px solid #ddd;
    border-radius: 24px; outline: none; resize: none;
    font-family: inherit; font-size: 14px; max-height: 80px;
}
#faq-bot-input:focus { border-color: #B73838; }
#faq-bot-send {
    background: transparent; border: none; cursor: pointer;
    display: flex; align-items: center; justify-content: center; padding: 4px;
}